FAQs
What are your showroom hours?
The showroom is open Monday through Friday 7:30 to 5:30 and Saturday 8:00 to 4:00. Closed Sundays and holidays.
What hours are deliveries available?
Standard delivery hours are Monday through Friday 8:00 to 5:00 and Saturday 8:00 to 4:00. Charges are base on distance from our facility and quantity of items rented. Sunday and after hour deliveries can be arranged at an additional cost.
Can you guarantee delivery times?
Our standard delivery fee covers general delivery times either morning or afternoon. If you need a delivery during a very narrow time window, there will be an additional charge.
Is there a minimum required to place an order?
No. We can take care of all events large or small.
How are rental rates determined?
Rental rates include pickup or delivery of your items the day before the event, the day of the event, and the day after the event to return the items. If the return date falls on Sunday or holidays, then the items are due back the next business day.
How and when do I pay?
At the time of the reservation a 50% deposit is required. Deposits on tents are non refundable. Deposits on all other items are refundable prior to 2 weeks before the event. The balance is due 24 hours before the event. We accept cash, checks, Visa, Mastercard and Discover.
Can I change or cancel items on my order?
Yes, reductions can be made until noon two days before the delivery. Tent rentals may be cancelled, but you will lose your deposit. Additions can be made until the close of business the day before a delivery, or until the time of customer pickup. These additions may be packed and invoiced as a separate order.
What is the breakage policy?
If you have purchased the damage waiver there is no additional charge for accidental damage. If you did not purchase a damage waiver, you will be billed replacement cost for the item(s). See our policies for details on the damage waiver coverage.
Can I place orders on-line?
You may view all items and prices on-line and place a quote. To confirm your order and complete a reservation you must give us a call at 360-754-RENT (7368) or 1-800-823-3190
How far in advance should I place my order?
All rentals are reserved on a first come first serve basis. We would recommend tent reservations be placed at least several months in advance, and other items at least a month in advance. In any case, we will do our best to provide the items you need at the last minute.
Can I pick up the items myself?
Yes. You can pick up most items the day before your event and return them the day after your event during our normal business hours. The only exceptions are large tents and certain décor items that we must set up ourselves,
What should I expect if I choose to have my items delivered?
Delivery fees are based on delivering to your dock, door or garage at ground level which is easily accessible to our trucks. If deliveries require us to carry items a distance greater than 75 feet, up stairs or in elevators, there will be an additional charge. Our drivers will stack the equipment in one location. Generally, delivery does not include any setup or take down, which is an additional cost. Some items we must set up our self and that cost will be included on your contract.
What should I expect if I choose to have my items picked up?
If you have not paid for our setup and take down service, all items should be clean and assembled in the same single location as they were delivered. Tables and chairs must be folded, stacked and ready for pickup.
Do you offer event set up and take down?
Yes. Call for rates.
Am I responsible for cleaning the items before return?
Dishes, silverware, utensils, holding units, etc. must be well rinsed food free and re-packed in the same containers as they were delivered. Linens should be dry, free of loose food particles and debris to prevent mildew and staining. Linens that are returned with burns, holes, tears or are permanently stained will be billed at replacement cost. Stoves, ovens & grills must be returned “scraped off” clean otherwise an additional charge for cleaning will be applied to the final price.
How do I handle damp or wet linens after an event?
If linens are wet please let the cloths air-dry before bagging them. This will help avoid mildew and other damages to the fabric. Additional charges may apply for damaged linen.
How big should my dance floor be?
We estimate you need about 3 sq ft. of dance space per
person. You should estimate that only half of your total number of
guests will be dancing at one time. For example: 50 people 12x12 or
11x13, 100 people 18x17 or 19x19, 150 people 22x20 or 21x21.
Do I have to pay for rentals that I do not use?
Yes. Rentals are charged on time out, not usage.
Once I have the items can I keep them for a longer period than I contracted for?
Possibly. You must first get approval from us and agree to any additional charges. We will do our best to accommodate your needs; however there may be times that items you have are reserved for another event right after yours, and cannot be kept for a longer period than originally contracted for.
How do you secure tents after they are set up?
In most cases we must stake the tents into the ground or asphalt. It is the safest way to secure a tent. If this is not possible, we must do a site survey to determine other options for securing the tent.