FAQs for Celebration Rentals & Events
All the current question and answers on the website are the same except the question below.
The showroom is open Monday through Friday 8:00 to 5:00. Closed Saturdays, Sundays and select holidays.
Standard delivery hours are Monday through Friday 8:00 to 5:00. Charges are based on distance from our facility. After hour deliveries can be arranged at an additional cost.
We offer Saturday/Sunday delivery and pick up during peak season (May – September) at standard delivery fees.
Our standard delivery fee covers general delivery times. If you need a delivery during a two hour specific time window, there will be an additional charge. A specific time is double the time window fee.
No. We can take care of all events, large or small.
Please Note: During peak season (May-Sept), contracts that require delivery, such as tents, stages and dance floor, take priority. Small orders during this period will have to be picked up from the store or schedule delivery days before and/or after your event.
Rental rates cover pickup the day before your event, use on the event day, and return the following day. If the return date falls on a Sunday or holiday, items are due back the next business day. Delivery service is available for additional fees.
At the time of any reservation a 50% deposit is required. Deposits on select rental items are non refundable. Deposits on all other items are refundable prior to 2 weeks before the event. The balance is due 72 hours before the event. We accept cash, Visa, MasterCard, American Express and Discover. We do not accept checks. We require that deposits are paid by a debit or credit card.
Items not cancelled 14 days prior to your pickup day will be cancelled at a 50% cancellation fee. Items not cancelled until pickup day will be charged out at full price. Additional changes to items and quantities will be accepted until the close of business three days prior to delivery, or until the time of customer pickup. Please be aware that for delivery orders, additional delivery fees may apply if your order exceeds one truck.
If you have purchased the damage waiver there is no additional charge for accidental damage caused by normal use while exercising the same care one would for their own property. Abuse, misuse and neglect are not covered under damage waiver. If you did not purchase a damage waiver, you will be billed replacement cost for the item(s). See our policies for details on the damage waiver coverage. Damage waiver does not cover items that are not returned. Broken items must be returned to be claimed under damage waiver.
You may view all items and prices online and place a quote. To confirm your order and complete a reservation you must give us a call at 360-754-RENT (7368).
Since items are on a first come, first serve basis, we recommend you place your order as soon as you know what you will need. We recommend tent reservations be placed at least three months in advance, and other items four weeks in advance.
Yes. You may pick up most items the day before your event and return them the day after your event during our normal business hours. Items such as large tents, dancefloors, or staging must be delivered by us.
Delivery fees are based on delivering to your dock, door or garage at ground level which is easily accessible to our trucks. If deliveries require us to carry items a distance greater than 50 feet, up stairs or in elevators, there will be an additional charge. Our drivers will stack the equipment in one location. Generally, delivery does not include any setup or take down, which is an additional cost. Some items must be installed by us; that cost will be included on your contract.
If you have not paid for our setup and take down service, all items should be clean and assembled in the same single location as they were delivered. Tables and chairs must be folded, stacked and ready for pickup.
We offer set up and take down for tents & tent accessories, tables & chairs, backdrops, lighting, flooring and staging. Please call for rates: 360-754-RENT (7368).
Dishes, silverware, utensils, holding units, etc. must be food free and re-packed in the same containers as they were delivered. Linens should be dry, free of loose food particles and debris (confetti) to prevent mildew and staining. Linens that are returned with burns, holes, tears or permanent stains will be billed at replacement cost. Stoves, ovens & grills must be returned "scraped off" clean; otherwise an additional charge for cleaning will be applied to the final price. All other items must be returned in the condition you received them.
If linens are wet, please let them air-dry before bagging them. This will help avoid mildew and other damages to the fabric. Additional charges may apply for damaged linen.
Please see our Dance Floor Chart under the Resources tab.
Yes. Rentals are charged on time out, not usage.
Possibly. You must first get approval from us and agree to any additional charges. We will do our best to accommodate your needs; however there may be times that items you have are reserved for another event right after yours, and cannot be kept for a longer period than originally contracted for.
In most cases, we must stake the tent(s) into the ground. If the tent is on concrete, we use large weights. If this is not possible, we must do a site survey to determine other options for securing the tent.