Rental Policies for Celebrations in Lacey, WA

Reservations & Payment

Since items are on a first come, first serve basis, we recommend you place your order as soon as you know what you will need. We recommend tent reservations be placed at least three months in advance, and other items four weeks in advance. A 50% deposit is required to place your order.
Quotes and proposals do not guarantee availability of rental items. Tent, dance floor, sound system deposits along with other select items, are non-refundable. All other deposits are refundable up to 14 days prior to the reservation start date.
All renters must provide a valid driver’s license and a valid debit or credit card.
For delivery service, any remaining balance must be paid in full 72 hours prior to the scheduled delivery day. Customer pickup orders can be paid in full upon arrival.
We do not accept checks, except for customers with an established account. You may pay with cash, but a credit/debit card must be used for the 50% initial payment and be on file.

Rental Charges, Quantities & Term of Rental

Items not cancelled 14 days prior to your pickup day will be cancelled at a 50% cancellation fee. Items not cancelled until pickup day will be charged out at full price.
Additional changes to items and quantities will be accepted until the close of business 72 hours prior to delivery, or until the time of customer pickup.
Please be aware that for delivery orders, additional delivery fees may apply if your order exceeds one truck.
In general, prices are for a 72 hours or three day rental, which includes the prior day’s pickup or delivery, the actual day of use and the day following to return the items.
Sundays and holidays are excluded from the rental duration. Rental charges are billed for the full time out regardless of use.
If you wish to rent items for additional days, you must first get approval from us and agree to the appropriate additional fees. If the contract has not been extended and you fail to return the item(s) when due in, Celebrations, to enforce its property ownership of the item(s) and to protect its interest under this contract, may retake the item(s) at any time. Celebrations or its representatives may enter your property and you expressly consent to such entry and waive any rights of action against Celebrations for such entry and retaking. In addition, you acknowledge that the failure to return rented item(s) within the contracted time and the sale or concealment of rented item(s) are prohibited, and that such action may constitute a crime. Celebrations, in addition to any other action we may take, may notify the authorities and take other action, including the filing of criminal complaints, subjecting you to prosecution.

Delivery

We offer a delivery service for your convenience at an extra charge. Our delivery charges are based on delivering to a dock, door or garage that is easily accessible to our trucks, and generally do not include any set up or take down. If deliveries require us to carry items a distance greater than 50 feet, up stairs or in elevators, there will be additional charges. Please call for a quote.
Deliveries are made 8:00am - 5:00pm Monday through Friday. Additional charges apply for special deliveries outside our normal hours.
It is very difficult to guarantee narrow delivery times and if we need to do so additional charges will apply. You may call the day of your delivery to get an approximate time your items will arrive.
The customer is responsible for order confirmation and accuracy upon delivery. Please notify us at the time of delivery if items are missing or damaged to receive a refund or credit.
If we are asked to deliver when there is no one available for confirmation, the quantities and items listed on the invoice will be considered received.
Deliveries may be made several days before the event and picked up several days after the event. Responsibility for the equipment remains with the customer from time of delivery to the time of pickup.

Setup and Takedown

In general, setup or takedown is not included in delivery or pickup charges. We do provide setup and take down service at an additional cost. Some items such as larger tents or other certain items must be set up by us; that charge is included in the rental contract.

Site Preparation for Tents

Customers must inform Celebrations of the existence of any underground sprinkler systems, lines, pipes or conditions that may interfere with the ability to stake and/or anchor tents and equipment. Customers assume responsibility for any damage to underground equipment, lines or pipes in absence of such notice. We assume no responsibility for damage to buried lines such as dog fences, gas lines, electrical lines, outdoor lighting, septic systems, sprinkler systems and other such items.
The tent manufacturer highly recommends that all tents be installed and staked down. Customer requests for any other type of installation require the customer to accept liability for any damage to any or all property.

Pickup

Pick up service is available 8:00am - 5:00pm Monday through Friday. Additional charges apply for special pickups outside our normal hours.
All items should be clean and assembled in the same single location as they were delivered, unless the customer has contracted and paid for set up and/or take down service.
Tables & chairs must be folded, stacked and ready for pickup unless the customer has contracted and paid for setup and/or takedown service.

Condition of Returned Items - Cleanliness, Loss & Damage

Dishes, silverware, utensils, holding units, etc. must be well-rinsed, food free and re-packed in the same containers as they were delivered. Linens should be dry, free of loose food particles and debris to prevent mildew and staining. Linens that are returned with burns, holes, tears or permanent stains will be billed at replacement cost. Stoves, ovens & grills must be returned "scraped off" clean; otherwise an additional charge for cleaning will be applied to the final price.
Customers are responsible for all rental items from time of pickup or delivery to time of return. This responsibility covers all broken, damaged or lost equipment including containers, carts, crates, boxes and other storage and delivery items. Payment for any damage or loss will be due on the return date.
China, glassware, etc. will be considered broken if returned chipped. Chipped products cannot be rented again and must be thrown away. If you discover a chipped or broken item when you unpack it, you must call us immediately in order to have it replaced or taken off your bill.
Please keep items out of the weather to avoid damage.

Damage Waiver

Celebrations guarantees that its rental equipment is in top working condition. We realize, however, that accidents can happen during an event. Our damage waiver is a one-time non-refundable charge that protects the customer against additional charges for accidental damage, loss due to fire, collision, windstorm, upset, riot and burglary (provided there is evidence of forced entry). We exclude from this waiver any loss or damage due to theft (other than burglary) misuse or abuse, vandalism, theft by conversion, intentional damage, mysterious disappearance or other loss due to your failure to care for the rented item(s) as a prudent person would their own property. If any such loss tends to indicate a crime may have been committed, a further condition of this waiver is that you must file a report with the proper law enforcement authorities and furnish Celebrations with a copy. In addition, if you have insurance for the loss or damage, you shall exercise, and shall empower us to exercise, all your rights to obtain recovery under your insurance; shall cooperate with Celebrations to obtain recovery, and all insurance proceeds shall be given or assigned to Celebrations. The customer is not required to accept the damage waiver, but will be held liable for damages that occur.

Additional Charges - Additional Charges May Apply If:

The site is not ready or accessible when the crew arrives
The tent and rented equipment is not ready for prearranged pickup
Delivery or pickup is from any location other than ground level
All chairs and tables are not stacked for pickup (unless setup & takedown service has been paid for)
Food service items are not free from food
Any additional equipment (stoves, grills, ovens, etc.) is left dirty
Customer requires delivery or pickup before or after normal business hours
The site requires custom tent installation (i.e. asphalt, decks, concrete, etc.)

Rental Policies for Celebration Rentals & Events

Rental Policies for Celebration Rentals & Events