Rental Policies

RESERVATIONS & PAYMENT

• We carry a large inventory of items, however to ensure quantities and availability, reservations are recommended well in advance. Since items are on a first come, first serve basis, we recommend placing your reservation as soon as you have your date set and event location secured. For tent reservations we recommend they be placed at least 2 months in advance and all other items 4 weeks in advance. Reservation deposits are required.
• A 50% deposit is required on all reservations. Tents and all non-cancel-able items require full payment at time of reservation. Quotes and proposals do not guarantee availability of rental product. Tent deposits and all non-cancel-able items are non refundable, all other deposits are refundable up to 2 weeks prior to the event.
• All renters must provide a valid driver’s license and a valid debit or credit card unless we already have them on file in our system.
• For delivery service, any remaining balance must be paid in full 72 hours prior to the scheduled delivery day. Pickup orders can pay in full upon arrival.
• We do not accept checks. You may pay with cash, but a credit/debit card must be on file.
• You and your representative, agent, or principal shall be responsible for and shall pay Celebrations all charges hereunder. If the rental charges are charged to someone other than the Renter, the Renter represents he/she is the agent of such party, and has the right to charge this rental; the Renter nevertheless will remain liable for the charges and for the other obligations and responsibilities of the Renter hereunder.

RENTAL CHARGES, QUANTITIES & TERM OF RENTAL

• Items not cancelled 14 days prior to your reservation start date will be cancelled at a 50% cancellation fee. Items not cancelled until pickup day will be charged out at full price.
• Final adjustments and reductions to item counts, not to exceed 20% of item total, may be made until noon 3 days before delivery or customer pickup. After that, orders are packed, staged and invoiced, and therefore cannot be changed.
• Additional items and quantities may be accepted within 72 hours of your reservation start date, pending availability. These additions will generally be packed and invoiced as a separate order. Please be aware that for delivery orders, additional delivery fees may apply if your order exceeds one truck. We will do our very best to accommodate last minute requests and changes.
• In general, prices are for a single day’s charge, which includes the prior day’s pickup or delivery, the actual day of use and the day following to return the items. Sundays and holidays are excluded.
• Rental charges are billed for the time out whether used or not.
• If you wish to rent items for additional days, you must first get approval from us and agree to the appropriate additional fees. If the contract has not been extended and you fail to return the item(s) when due in, Celebrations, to enforce its property ownership of the item(s) and to protect its interest under this contract, may retake the item(s) at any time. Celebrations or its representatives may enter your property and you expressly consent to such entry and waive any rights of action against Celebrations for such entry and retaking. In addition, you acknowledge that the failure to return rented item(s) within the contracted time and the sale or concealment of rented item(s) are prohibited, and that such action may constitute a crime. Celebrations, in addition to any other action we may take, may notify the authorities and take other action, including the filing of criminal complaints, subjecting you to prosecution.

DELIVERY

• We offer a delivery service for your convenience at an extra charge. Our delivery charges are based on delivering to a dock, door or garage that is easily accessible to our trucks, and generally do not include any set up or take down. If deliveries require us to carry items a distance greater than 50 feet, up stairs or in elevators, there will be additional charges. Please call for a quote.
• Deliveries are made 8:00am - 5:00pm Monday through Friday year round.
• In the Summer months (generally Memorial Day through Labor Day) we also offer Saturday deliveries from 8:00am – 4:00pm.
• Additional charges apply for special deliveries outside our normal hours.
• It is very difficult to guarantee narrow delivery times and if we need to do so additional charges will apply. You may call the day of your delivery to get an approximate time your items will arrive.
• The customer is responsible for order confirmation and accuracy upon delivery. Please notify us at the time of delivery if items are missing or damaged to receive a refund or credit.
• If we are asked to deliver when there is no one available for confirmation, the quantities and items listed on the invoice will be considered received.
• Deliveries may be made several days before the event and picked up several days after the event. Responsibility for the equipment remains with the customer from time of delivery to the time of pickup.

SETUP AND TAKEDOWN

• In general, setup or take down is not included in delivery or pickup charges. We do provide setup and take down service at an additional cost. Some items such as larger tents or certain decor items must be set up by us; that charge is included in the rental contract.

SITE PREPARATION FOR TENTS

• Customer must inform Celebrations of the existence of any underground sprinkler systems, lines, pipes or conditions that may interfere with the ability to stake and/or anchor tents and equipment. Customer assumes responsibility for any damage to underground equipment, lines or pipes in absence of such notice. We assume no responsibility for damage to buried lines such as dog fences, gas lines, electrical lines, outdoor lighting, septic systems, sprinkler systems and other such items.
• The tent manufacturer highly recommends that all tents be installed and staked down. Customer requests for any other type of installation require the customer to accept liability for any damage to any or all property.

PICKUP

• Pick up service is available 8:00am - 5:00pm Monday through Friday
• In the Summer months (generally Memorial Day through labor Day) pick up service is also available on Saturdays from 8:00am – 3:30pm.
• Additional charges apply for special pickups outside our normal hours.
• All items should be clean and assembled in the same single location as they were delivered, unless the customer has contracted and paid for set up and/or take down service.
• Tables & chairs must be folded, stacked and ready for pickup unless the customer has contracted and paid for setup and/or takedown service.

CONDITION OF RETURNED ITEMS – CLEANLINESS, LOSS & DAMAGE

• Dishes, silverware, utensils, holding units, etc. must be well-rinsed, food free and re-packed in the same containers as they were delivered. Linens should be dry, free of loose food particles and debris to prevent mildew and staining. Linens that are returned with burns, holes, tears or permanent stains will be billed at replacement cost. Stoves, ovens & grills must be returned "scraped off" clean; otherwise an additional charge for cleaning will be applied to the final price.
• Customers are responsible for all rental items from time of pickup or delivery to time of return. This responsibility covers all broken, damaged or lost equipment including containers, carts, crates, boxes and other storage and delivery items. Payment for any damage or loss will be due on the return date.
• China, glassware, etc. will be considered broken if returned chipped. Chipped product cannot be rented again and must be thrown away. If you discover a chipped or broken item when you unpack it, you must call us immediately in order to have it replaced or taken off your bill.
• Please keep items out of the weather to avoid damage.

DAMAGE WAIVER

• Celebrations guarantees that its rental equipment is in top working condition. We realize, however, that accidents can happen during an event. Our damage waiver is a one-time non-refundable charge that protects the customer against additional charges for accidental damage, loss due to fire, collision, windstorm, upset, riot and burglary (provided there is evidence of forced entry). We exclude from this waiver any loss or damage due to theft (other than burglary) misuse or abuse, vandalism, theft by conversion, intentional damage, mysterious disappearance or other loss due to your failure to care for the rented item(s) as a prudent person would their own property. If any such loss tends to indicate a crime may have been committed, a further condition of this waiver is that you must file a report with the proper law enforcement authorities and furnish Celebrations with a copy. In addition, if you have insurance for the loss or damage, you shall exercise, and shall empower us to exercise, all your rights to obtain recovery under your insurance; shall cooperate with Celebrations to obtain recovery, and all insurance proceeds shall be given or assigned to Celebrations. The customer is not required to accept the damage waiver, but will be held liable for damages that occur.

ADDITIONAL CHARGES – Additional Charges May Apply If:

• The site is not ready or accessible when the crew arrives
• The tent and rented equipment is not ready for prearranged pickup
• Delivery or pickup is from any location other than ground level
• All chairs and tables are not stacked for pickup (unless setup & takedown service has been paid for)
• Food service items are not free from food
• Any additional equipment (stoves, grills, ovens, etc.) is left dirty
• Customer requires delivery or pickup before or after normal business hours
• Site requires custom tent installation (i.e. asphalt, decks, concrete, etc.)

RELEASE, HOLD HARMLESS and INDEMNIFY

• You are responsible for the use of the rented item(s) and assume all risk inherent in the operation and use of the item(s). You agree that no warranties, expressed or implied (including merchantability and fitness) have been made in connection with this rental. You agree to assume responsibility to pay, indemnity and hold Celebrations harmless from, and hereby release Celebrations from any and all claims for damages to property or bodily injury (including death) resulting from the use, operations or possession of the item, unless caused by or resulting from the sole negligence of Celebrations. If you are an employer you expressly agree to waive immunity under industrial insurance title 51 RCW in order to indemnify Celebrations for any potential claims for injuries to your employees.

COLLECTION COSTS

• You agree to pay attorney fees, collection fees, court costs and any other expenses incurred in collecting any charges under this agreement, in retaking the rented item(s), or otherwise in enforcing the terms of this contract.

*PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE - THESE POLICIES DO NOT SUPERSEDE WHAT IS STIPULATED IN THE SIGNED RENTAL CONTRACT.